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TERMS OF USE

Refund Policy
Last updated: April 13, 2024

This Refund Policy is a crucial part of our Terms of Use.

PLEASE READ CAREFULLY BEFORE MAKING A PURCHASE.

This policy governs refunds for all Services purchased through Safelink Monitor.

For any inquiries, please reach out to us at [email protected].

1. GENERAL

If you encounter unresolved technical issues with our Services after seeking assistance from our support team, you may be eligible for a full refund under the terms of this Refund Policy. We encourage you to contact our support team at [email protected] before requesting a refund, as many issues can be resolved with professional support.

REFUND CONDITIONS

Subject to applicable laws and the conditions outlined in this Refund Policy, you may qualify for a full refund within 30 days of your purchase. Refunds are only applicable to the initial subscription. Additional subscriptions purchased separately are non-refundable. Refunds will not be issued after 30 days from the purchase date.

Refunds are issued only once. Subsequent subscriptions will not be eligible for refunds.

Refunds will not be granted if:

  • You lose your private encryption key, resulting in data loss, temporary control panel inaccessibility, or other inconveniences.
  • You refuse to reinstall or relink the Software following an OS upgrade on the target device.
  • The target device does not comply with our Compatibility Policy.
  • The target device loses connection due to lack of Internet access, factory reset, or OS update.
  • The reasons for the refund request are beyond our control, including but not limited to:
    • The target phone is not owned by you or is not used by your child or ward.
    • The target phone lacks Internet access (e.g., insufficient funds, service interruption, roaming issues).
    • The carrier operator is changed by the target phone user, leading to connectivity loss and Software malfunction.
    • The target phone is reset to factory settings.
    • You do not follow installation instructions provided by our support team.
    • You do not accept technical assistance or have no physical access to the target phone.
    • The target device runs an unsupported operating system, including but not limited to Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10, or Bada.
    • You intended to use the Services on more than one device without purchasing the appropriate subscription.
    • You decide not to jailbreak (for iOS) or root (for Android) the device to access advanced features, or the Software was unlinked or damaged by antivirus software or the device owner.

SOFTWARE WITHOUT JAILBREAK SOLUTION

Refunds are not available for issues beyond our control, including but not limited to:

  • The target phone is not owned by you or is not used by your child or ward.
  • You lack or have outdated iCloud credentials for the target device.
  • iCloud backup cannot be activated on the target device, even though technically possible.
  • The target device lacks daily Wi-Fi access.
  • The carrier is changed, leading to loss of connectivity and Software malfunction.
  • Installation instructions from our support team are not followed.
  • You intend to use the Services on multiple devices without the correct subscription.
  • The target device does not have sufficient iCloud space for backups, and you are unable to increase it.
  • You did not receive data saved to the iCloud account before Software installation.
  • 2-factor/2-step verification is enabled on the target device, and you cannot or do not want to disable it.

THIRD-PARTY PRODUCTS

Refunds are not available for third-party product issues beyond our control, including but not limited to:

  • Carrier changes leading to loss of connectivity and product malfunction.
  • Installation instructions from third-party support teams are not followed.
  • Personal reasons (e.g., changing your mind, accidental purchase, or unused Software).
  • Violation of third-party guidelines, terms of use, or agreements.

PHONE SUPPORT

Phone Support offers personalized technical support over the phone for issues like reinstallation, advanced feature explanations, and jailbreak/root guidance. This service is non-refundable.

Users may opt for mAssistance for remote access to perform tasks like jailbreak/root, installation, and customization via TeamViewer. This optional service is also non-refundable.

Standard technical support remains available to all users at no extra charge through email or Live Chat.

SUBSCRIPTION EXTENSIONS AND UPGRADES/DOWNGRADES

Subscription extensions, upgrades, or downgrades are non-refundable.

2. REFUND PROCEDURE

To request a refund, please contact our support team via email at [email protected]. Refund requests submitted through Live Chat or phone will not be accepted. Please note that a 9% transaction fee will be deducted from the refund amount to cover bank and payment processing fees.

3. CHARGEBACKS

If a chargeback is initiated by your credit card company or another payment provider, we may suspend access to all associated accounts. Account reactivation is at our discretion and will only occur after payment is received for the outstanding purchases. You are responsible for any fees incurred due to chargebacks or payment disputes, including those related to accounting or legal services. The reinstatement fee is currently set at $45 (USD).